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Welcome to the Largest Conference Worldwide Focused on Customer Advisory Boards

The Customer Advisory Board association conferences are excellent professional development venues regardless of your program size or maturity; last year 69% of our members had established programs and 21% were in their infancy. With so many best practices shared, and so many connections made, attendees leave energized and ready to implement new strategies to take their Customer Advisory Board programs to the next level.

If you have any questions on attending this event then please Contact Us.

If you would like to receive a $100 DISCOUNT off the registration fee then please consider becoming a Lifetime Member of the Customer Advisory Board industry association.

“This will be the largest gathering of CAB managers
and practitioners worldwide.”

— Eyal Danon, Founder, Ignite Advisory Group

2020 Agenda

RECEPTION

Wednesday, December 9th, 2020
Appetizers will be served at 7:00 p.m. onwards at:
Slate Bar & Grill, 109 High Street, Boston, MA 02110

DAY OF CONFERENCE

Thursday, December 10th, 2020
Metro Meeting Center – 4th Floor, 101 Federal St, Boston, MA 02110
TRANSPORT: 15-minute ride from Boston Logan Airport.
PARKING: Below building.

8:00 a.m. Breakfast & Registration
8:45 a.m. Welcome & Meeting Objectives – Gavin Nathan, Chair, CustomerAdvisoryBoard.org
8:50 a.m. “TBD” – CAB Manager
9:40 a.m. “TBD” – CAB Manager
10:30 a.m. Refreshment Break
10:50 a.m. “TBD” – CAB Manager
11:40 a.m. “TBD” – CAB Manager
12:30 p.m. Lunch & Networking
1:30 p.m. “The Secret Sauce of Session Design” – Eyal Danon, Founder, Ignite Advisory Group
3:00 p.m. Refreshment Break
3:20 p.m. Group Breakouts: What are the Top 3 Challenges you face managing Customer Advisory Board Programs? What are the Top 3 Solutions to these?
4:10 p.m. Group Readouts
4:20 p.m. Meeting Close
4:30 p.m. Departures
Group Photo from Previous Conference
CAB Manager Presentation
Conference Attendee Group Breakouts
Best Practice Sharing

Conference Features

How

Hear how leading B2B marketing practitioners are engaging their TOP customers

Think

Challenge your thinking on how Customer Advisory Boards can drive business value

Tips

Get tips, tools, and best practices you can use immediately with your customers

Network

Network with fellow industry professionals on the leading edge of B2B customer engagement

Previous Years Attendees have included:

Oracle, IBM, HP, Intel, Cisco, Aetna, HCL Technologies, AT&T, Adobe, SafeNET, Syncsort, Informatica, National Instruments , First Line Software, Ignite Advisory Group, Staples, Cornerstone OnDemand, QAS, Wells Fargo, PNC Bank, Experian, AmerisourceBergen, Schwab, Iron Mountain, Pershing, Ryder, ebay, Daimler Trucks, Wolters Kluwer, Sitecore, among others…

Example Titles of Conference Attendees:

SVP Marketing, Sr Product Manager, Director of Customer Marketing, Manager of Client Services, Manager of Product Management, Premier Customer Account Manager, Marketing, VP Operations, CMO, Senior Consultant, Business Development, Snr Mgr Corporate Marketing, Program Director Customer Advisory Councils , Snr Program Manager, Sr Field Marketing Manager, Head of Product Development, Dir Customer Marketing, VP Client Experience, Customer Advocacy Director, GM Americas, Vice President Customer Care, Senior Director, Head of Marketing of Corporate Markets, Communications Manager, Program Director of Executive Forums, etc.

Last year, 90% of the 50 attendees rated the conference as Good/Excellent and 95% said they would attend the event again.

Our Media Partner/Sponsor

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience.

Summary
Event
Customer Advisory Board Conference
Location
Metro Meeting Center, 101 Federal Street,Boston,MA- 02110
Starting on
December 9, 2020
Ending on
December 10, 2020
Description
The Customer Advisory Board association conferences are excellent professional development venues regardless of your program size or maturity; last year 69% of our members had established programs and 21% were in their infancy. With so many best practices shared, and so many connections made, attendees leave energized and ready to implement new strategies to take their Customer Advisory Board programs to the next level.
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